Your students are in 15 countries.
Your live classes have no multilingual subtitles.

No. Captiofy adds a translation layer on top of your existing setup — it does not replace it. Your team makes one change in OBS (or any RTMP-compatible software): they update a single URL. Your encoder settings, stream key, video destination, and every other part of your workflow stay exactly the same. There is no platform migration, no IT project, and no training session for your streaming team. The one technical requirement is a minimum bitrate of 6 Mbps on your stream, which is standard in most professional setups. We check this together during onboarding.

Captiofy runs on AWS EU (Ireland). All audio processing and storage happens within the European Union. We do not retain or repurpose your audio data beyond what is required to generate captions in real time. For education companies serving EU students — or operating under GDPR — this means your data stays within EU jurisdiction throughout. If your compliance team has specific data processing agreement (DPA) requirements, contact us at [email protected] and we will provide the relevant documentation.

This is the right question to ask — and the most common failure point of generic AI captioning tools. Captiofy's approach is different: before your first live session, our team calibrates the system to your specific content. We review your industry vocabulary, recurring terminology, product names, and instructor speech patterns. The system is adapted to your stream before it goes live — not after weeks of errors. All translation is then powered by DeepL, which is consistently ranked as the most accurate neural translation engine available. If you want to verify accuracy before committing, we run a live test with your actual setup during the onboarding session.

Yes — and it is specifically designed for recurring use, which is why Captiofy does not use per-event pricing. Every competitor in this category that serves enterprise clients either hides their pricing behind a sales process or charges per event. A company running 4 live classes per week at Wordly or Interprefy's pricing would face costs that make the economics unworkable. Captiofy's per-streamer monthly subscription means your cost is fixed, predictable, and scales with your team size — not with how often you stream. You know your monthly cost before you start.

The demo is a 30-minute working session with the team that built Captiofy — not a sales presentation. We connect your actual OBS setup to the Captiofy system and run a live test with your real content. You see your captions, in your languages, from your stream, before you commit to anything. There is no credit card required, no contract to sign, and no pressure to decide on the call. After the session, you receive a written summary of what we tested and what your setup would look like. Most teams go live within a week of the demo.

You pay for streaming hours — the time your stream is connected to Captiofy. Viewer count has no impact on your bill. If you exceed your monthly allocation, overage is billed per minute at a flat rate. Volume discounts are available for teams with high monthly usage.

Yes. Every new account includes a free onboarding session where we run a full test with your actual setup before your first live stream. Request a demo and we'll take care of the rest.

The Starter plan includes email support with same-business-day response. The Pro plan includes priority email support. For custom requirements, reach out directly at [email protected]. On the infrastructure side, Captiofy runs on AWS, which means our uptime inherits AWS's reliability guarantees. That said, any issues caused by our own platform layer — configuration, processing, or routing — are our responsibility and handled directly by our team.

Yes — this is the second and final part of the integration. While your streaming team updates one URL in OBS, your web team replaces your current video player with the Captiofy player where your live class is embedded. The Captiofy player looks and works like a normal video player, but adds the live language selector and subtitles on top. It's a one-time change — usually a single embed snippet — and we walk through it together during onboarding.